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How to submit a support ticket

Submit a support ticket from the Help menu. Include the app name, what happened, and screenshots if possible.

Open the Help menu (question mark icon in the bottom of the hub rail) and tap Submit a Ticket.

What to include:

  • Subject: a short description of what is happening
  • Category: select the area (billing, app issue, account access, feature question, or other)
  • Description: what you expected to happen, what actually happened, and the steps to reproduce it if applicable
  • Screenshots: attach them if they help. A screenshot of an error message or an unexpected screen saves back-and-forth.
  • Which app: if the issue is in a specific app, name it. "Dispatch is not showing today's jobs" is faster to resolve than "something is wrong."

You can also reach support from pro.calistoco.com/support if you are not logged in to the platform.

Tickets are scoped to your account. If you operate multiple organizations, submit the ticket from the account where the issue is occurring. Switch context first using the account switcher.

Every ticket gets a confirmation with a reference number. Keep it for follow-up.