How to use the Knowledge Base
Search or browse articles at pro.calistoco.com/support/kb. Suggest new topics if you cannot find what you need.
The Knowledge Base is at pro.calistoco.com/support/kb or from Help → Knowledge Base inside the platform.
Searching: Type what you are looking for in plain language. "How do I add team members" works. So does "pricing" or "after-hours mode." Search matches against article titles, content, and tags.
Browsing: Articles are organized by category: Getting Started, Account & Billing, Understanding Spaces, Suites, and Support. Each category is sorted by the order you would naturally encounter the topics.
From inside the platform: When you are in an app and have a question about that app, open Help → Knowledge Base. Articles relevant to the app you are currently using are prioritized.
Can't find what you need? Two options:
- Submit a ticket: tap Help → Submit a Ticket. A real person will answer.
- Suggest an article: at the bottom of the Knowledge Base, tap Suggest an Article and describe the topic you were looking for. We use these suggestions to decide what to write next.
The Knowledge Base is updated regularly as new features ship and new questions come in.