Frequently Answered Questions

Here’s how Calisto simplifies ownership, enhances stays, and protects your property.

Your quote, statements and earnings, agreements, moving between services, channels and what we offer where your home is.

Calisto Host

About Calisto Host

Calisto doesn’t just manage listings. We combine professional guest services, preventative property care, and transparent technology. Every booking runs through Calisto, with a real person behind it, so issues are not passed back to you.

Everything guest-facing: Listing and channels, Precios, Mensajería para invitados, Instrucciones de entrada y Reseñas. We also coordinate cleaning, maintenance, and quality control so your property always meets Calisto standards.

Calisto Host organiza el trabajo en la vivienda así como la gestión de las reservas: Cleaning and linen, Maintenance coordination, Inspecciones y Atención al Huésped. Calisto List runs every booking, and you look after Cleaning and linen, Maintenance coordination, Inspecciones, Atención al Huésped, Home upkeep, Devices and access, Bills and documents y A sale or letting listing.

See Calisto List →

We unify managing, renovating, and renting through a single platform, one customer service team, and your local representative, who delivers consistent five-star service at the home.

With Calisto Host, your local representative handles cleaning and turnover as part of your plan. With Calisto List, you coordinate them directly. With both, the Care Package (AC maintenance, fumigation, pool care and garden) is required and quoted for your home, and repairs are fixed as they happen, with your approval above the limit in your agreement. La tarifa de limpieza que pagan sus huéspedes va a la limpieza que realiza su representante local.

No. Guests receive a secure web link that opens instantly on any device.

Yes, for any date that is still open. Add it in Calisto Home and the dates close on every channel, so nothing is booked twice.

Yes. Either of us can end it by written notice. Stays already booked are honored, and we pay you everything we hold for you with a final statement.

We collect your guests’ payments. Your earnings go to your Calisto wallet, and you request a payout whenever you want. Each month your statement lists every stay, our fee and what is yours.

Your fee is quoted for your home from its address. Enter it and you see every line of your quote before you accept anything. The price you accept is the one your agreement states.

Get Your Home’s Quote →

Enter your home’s address to see whether Calisto Host is offered there, with everything else Calisto offers there.

Get Your Home’s Quote →

Home upkeep, Devices and access, Bills and documents, A sale or letting listing. You do it from Calisto Home, where your listings, calendar and guest messages are already connected.

Yes. From Your Service in Calisto Home you move your home to another service. It is a new agreement on the same home, accepted online.

Dános la dirección, elige el servicio, inicia sesión y cuéntanos sobre el hogar. Lees tu presupuesto, luego lo aceptas y el acuerdo en línea.

Cómo funciona →

Calisto Concierge is our customer service: a real person, reached by requesting a callback or submitting a ticket. Two things are added per use where your service has them: incident support, one incident at your home handled on your written instructions, and backup calling, calls to your home’s number answered when nobody else picks up. Their prices are in your quote.

Centro de ayuda →

Calisto List

About Calisto List

Everything guest-facing: Listing and channels, Precios, Mensajería para invitados, Instrucciones de entrada y Reseñas.

With Calisto Host, your local representative handles cleaning and turnover as part of your plan. With Calisto List, you coordinate them directly. With both, the Care Package (AC maintenance, fumigation, pool care and garden) is required and quoted for your home, and repairs are fixed as they happen, with your approval above the limit in your agreement. The cleaning fee your guests pay is yours.

Your fee is quoted for your home from its address. Enter it and you see every line of your quote before you accept anything. The price you accept is the one your agreement states.

Get Your Home’s Quote →

Enter your home’s address to see whether Calisto List is offered there, with everything else Calisto offers there.

Get Your Home’s Quote →

Cleaning and linen, Maintenance coordination, Inspecciones, Atención al Huésped, Home upkeep, Devices and access, Bills and documents, A sale or letting listing. You do it from Calisto Home, where your listings, calendar and guest messages are already connected.

Calisto Manage

About Calisto Manage

No. Calisto Manage se vende por separado: dános la dirección de tu hogar, elige Signature o Prestige, y acepta su acuerdo. Puedes agregar un plan de alquiler más tarde, o nunca.

Ver los Planes →

Every plan includes Calisto Home, a secure portal that shows scheduled work, statements, and service history, giving you full visibility wherever you are.

About Calisto Home →

Your local representative, or the local provider named on the work. Work above the limit in your agreement waits for your answer in Calisto Home.

You ask our team in Messages in Calisto Home, for the home you mean. We check it against that home’s agreement.

Open Calisto Home →

Calisto Smart Home Installation

About Calisto Smart Home Installation

The smart home devices we offer for your home, installed there by a local installer. It is offered where we have local installers: give us your home’s address to see it, with every price for your home.

A local installer. Calisto & Co. provides the digital services: the devices offered for your home, the order, the agreement and the invoice. When you accept, the installation is booked as a job at your home.

No. Calisto Smart Home Installation is ordered on its own: give us your home’s address, choose your devices, and accept its agreement.

When you accept, you receive one invoice for your devices and their installation, on the price list you chose. There is no monthly fee. Every figure is in your currency, never converted.

No. A device connects through its manufacturer’s cloud service. A device that cannot connect that way needs a hub that can.

Your devices are yours in Calisto Smart Home, part of Calisto Home and free for every owner: your devices and their alerts, your own automations, and raising an incident.

About Calisto Home →

Every alert from your home reaches you in Calisto One, free. Your automations decide what happens next: who else hears it, and when.

A person at Calisto Concierge handles an incident at your home on the instructions you write. It is your choice when you sign up, charged per incident only when it is used. Add it to your automations, or raise an incident yourself in Calisto Home.

Yes. Ask our team in Messages in Calisto Home, for the home you want it for.

Calisto Home →

Services and Your Quote

What Each Service Includes

On Calisto Host, Calisto Agency takes on: Listing and channels, Precios, Mensajería para invitados, Instrucciones de entrada, Reseñas, Cleaning and linen, Maintenance coordination, Inspecciones y Atención al Huésped. The work at the home is done by your local representative. Its price is quoted for your home, by where it is: enter the address to see it. Everything in Calisto List, plus cleaning, linen, turnovers, inspections and guest care at your home by a local representative we arrange, and maintenance coordination.

See the Service →

On Calisto List, Calisto Agency takes on: Listing and channels, Precios, Mensajería para invitados, Instrucciones de entrada y Reseñas. Its price is quoted for your home, by where it is: enter the address to see it. We run your listing, channels, pricing, guest messaging, check-in instructions and reviews. You arrange cleaning and maintenance.

See the Service →

On Calisto Host: Servicios para invitados, Asegurar y Smart home devices. On Calisto List: Servicios para invitados y Asegurar.

Statements and Earnings

Your Statement, Every Month

Each month. Your statement shows what your home earned, what was charged and what you are due, and it is in your owner portal, which you open from Calisto Home. Each currency is its own statement, never converted.

Yes. Once a year has a published statement, your annual statement is in your owner portal: your share of each home, in the currency it was earned in, for your own tax return.

On Calisto Host y Calisto List, your earnings go to your Calisto wallet, and you request a payout whenever you want.

Acuerdos

Aceptado En línea

En línea. Dános la dirección de tu hogar, elige un servicio, cuéntanos sobre tu hogar y ve tu presupuesto. Luego aceptas tu acuerdo en línea; firmarlo es opcional. La persona que se registra acepta por cada propietario, y cada copropietario mantiene su parte.

Get Your Home’s Quote →

Yes. Your owner portal shows the agreement for each home: its service, its fee and the date it is in force from, with the copy you accepted. Open it from the home in Calisto Home.

Moving Between Services

Change Your Service Whenever You Like

Sí, desde Your Service en su portal de propietario. Un cambio es un nuevo acuerdo en la misma vivienda, aceptado en línea. Su vivienda, sus reservas y su historial permanecen como están.

Calisto Home and the sign-up both show which services are offered where your home is. A service that is not offered there yet says so.

Canales

Where Your Home Is Listed

En Calisto Host y Calisto List, su hogar permanece en sus propias cuentas de Airbnb, Booking.com y Vrbo, y nuestro equipo gestiona esos listados para usted como coanfitrión o usuario de extranet.

No hay nada que mover. Tu listado mantiene sus reseñas, su clasificación y todas las reservas, porque permanece en tu propia cuenta. Lo conectas a Calisto una vez, desde tu lado, y nosotros lo gestionamos desde allí. Si cambias de plan más tarde, el listado y su conexión permanecen exactamente como están.

Leaving Calisto Agency

Your Home Goes With You

Yes. From Your Service in Calisto Home, you can move your home to a business account of your own on Calisto, where you run it as your own business. Your home, its upcoming bookings and its history move with it, and your service with Calisto Agency ends.

A listing stays on the channel account that made it. Once your home has moved, the listings we made for it are closed, and you sell your home on your own listings.

Your Address

What We Offer Where You Are

Enter your home’s address to see everything Calisto offers there. Where a service is not offered yet, you can join its waiting list, and we write to you when it is.

Get Your Home’s Quote →