Frequently Answered Questions

Here’s how Calisto simplifies ownership, enhances stays, and protects your property.

Your quote, statements and earnings, agreements, moving between services, channels and what we offer where your home is.

Hôte Calisto

About Hôte Calisto

Calisto doesn’t just manage listings. We combine professional guest services, preventative property care, and transparent technology. Every booking runs through Calisto, with a real person behind it, so issues are not passed back to you.

Everything guest-facing: Listing and channels, Tarification, Messagerie des invités, Instructions d'arrivée et Avis. We also coordinate cleaning, maintenance, and quality control so your property always meets Calisto standards.

Hôte Calisto organise les travaux au domicile ainsi que la gestion des réservations : Cleaning and linen, Maintenance coordination, Inspections et Accueil des invités. Calisto List runs every booking, and you look after Cleaning and linen, Maintenance coordination, Inspections, Accueil des invités, Home upkeep, Devices and access, Bills and documents et A sale or letting listing.

See Calisto List →

We unify managing, renovating, and renting through a single platform, one customer service team, and your local representative, who delivers consistent five-star service at the home.

With Hôte Calisto, your local representative handles cleaning and turnover as part of your plan. With Calisto List, you coordinate them directly. With both, the Care Package (AC maintenance, fumigation, pool care and garden) is required and quoted for your home, and repairs are fixed as they happen, with your approval above the limit in your agreement. Les frais de nettoyage payés par vos invités sont destinés au nettoyage effectué par votre représentant local.

No. Guests receive a secure web link that opens instantly on any device.

Yes, for any date that is still open. Add it in Calisto Home and the dates close on every channel, so nothing is booked twice.

Yes. Either of us can end it by written notice. Stays already booked are honored, and we pay you everything we hold for you with a final statement.

We collect your guests’ payments. Your earnings go to your Calisto wallet, and you request a payout whenever you want. Each month your statement lists every stay, our fee and what is yours.

Your fee is quoted for your home from its address. Enter it and you see every line of your quote before you accept anything. The price you accept is the one your agreement states.

Get Your Home’s Quote →

Enter your home’s address to see whether Hôte Calisto is offered there, with everything else Calisto offers there.

Get Your Home’s Quote →

Home upkeep, Devices and access, Bills and documents, A sale or letting listing. You do it from Calisto Home, where your listings, calendar and guest messages are already connected.

Yes. From Your Service in Calisto Home you move your home to another service. It is a new agreement on the same home, accepted online.

Donnez-nous l'adresse, choisissez le service, connectez-vous et informez-nous de la maison. Vous lisez votre estimation, puis l'acceptez et l'accord en ligne.

Comment ça marche →

Calisto Concierge is our customer service: a real person, reached by requesting a callback or submitting a ticket. Two things are added per use where your service has them: incident support, one incident at your home handled on your written instructions, and backup calling, calls to your home’s number answered when nobody else picks up. Their prices are in your quote.

Centre d'aide →

Calisto List

About Calisto List

Everything guest-facing: Listing and channels, Tarification, Messagerie des invités, Instructions d'arrivée et Avis.

With Hôte Calisto, your local representative handles cleaning and turnover as part of your plan. With Calisto List, you coordinate them directly. With both, the Care Package (AC maintenance, fumigation, pool care and garden) is required and quoted for your home, and repairs are fixed as they happen, with your approval above the limit in your agreement. The cleaning fee your guests pay is yours.

Your fee is quoted for your home from its address. Enter it and you see every line of your quote before you accept anything. The price you accept is the one your agreement states.

Get Your Home’s Quote →

Enter your home’s address to see whether Calisto List is offered there, with everything else Calisto offers there.

Get Your Home’s Quote →

Cleaning and linen, Maintenance coordination, Inspections, Accueil des invités, Home upkeep, Devices and access, Bills and documents, A sale or letting listing. You do it from Calisto Home, where your listings, calendar and guest messages are already connected.

Calisto Manage

About Calisto Manage

Non. Calisto Manage est vendu séparément : donnez-nous l'adresse de votre maison, choisissez Signature ou Prestige, et acceptez son accord. Vous pouvez ajouter un plan de location plus tard, ou jamais.

Voir les Forfaits →

Every plan includes Calisto Home, a secure portal that shows scheduled work, statements, and service history, giving you full visibility wherever you are.

About Calisto Home →

Your local representative, or the local provider named on the work. Work above the limit in your agreement waits for your answer in Calisto Home.

You ask our team in Messages in Calisto Home, for the home you mean. We check it against that home’s agreement.

Open Calisto Home →

Calisto Smart Home Installation

About Calisto Smart Home Installation

The smart home devices we offer for your home, installed there by a local installer. It is offered where we have local installers: give us your home’s address to see it, with every price for your home.

A local installer. Calisto & Co. provides the digital services: the devices offered for your home, the order, the agreement and the invoice. When you accept, the installation is booked as a job at your home.

No. Calisto Smart Home Installation is ordered on its own: give us your home’s address, choose your devices, and accept its agreement.

When you accept, you receive one invoice for your devices and their installation, on the price list you chose. There is no monthly fee. Every figure is in your currency, never converted.

No. A device connects through its manufacturer’s cloud service. A device that cannot connect that way needs a hub that can.

Your devices are yours in Calisto Smart Home, part of Calisto Home and free for every owner: your devices and their alerts, your own automations, and raising an incident.

About Calisto Home →

Every alert from your home reaches you in Calisto One, free. Your automations decide what happens next: who else hears it, and when.

A person at Calisto Concierge handles an incident at your home on the instructions you write. It is your choice when you sign up, charged per incident only when it is used. Add it to your automations, or raise an incident yourself in Calisto Home.

Yes. Ask our team in Messages in Calisto Home, for the home you want it for.

Résidence Calisto →

Services and Your Quote

What Each Service Includes

On Calisto Host, Calisto Agency takes on: Listing and channels, Tarification, Messagerie des invités, Instructions d'arrivée, Avis, Cleaning and linen, Maintenance coordination, Inspections et Accueil des invités. The work at the home is done by your local representative. Its price is quoted for your home, by where it is: enter the address to see it. Everything in Calisto List, plus cleaning, linen, turnovers, inspections and guest care at your home by a local representative we arrange, and maintenance coordination.

See the Service →

On Calisto List, Calisto Agency takes on: Listing and channels, Tarification, Messagerie des invités, Instructions d'arrivée et Avis. Its price is quoted for your home, by where it is: enter the address to see it. We run your listing, channels, pricing, guest messaging, check-in instructions and reviews. You arrange cleaning and maintenance.

See the Service →

On Calisto Host: Services aux invités, Assurez et Smart home devices. On Calisto List: Services aux invités et Assurez.

Statements and Earnings

Your Statement, Every Month

Each month. Your statement shows what your home earned, what was charged and what you are due, and it is in your owner portal, which you open from Calisto Home. Each currency is its own statement, never converted.

Yes. Once a year has a published statement, your annual statement is in your owner portal: your share of each home, in the currency it was earned in, for your own tax return.

On Calisto Host et Calisto List, your earnings go to your Calisto wallet, and you request a payout whenever you want.

Accords

Accepté en ligne

En ligne. Donnez-nous l'adresse de votre maison, choisissez un service, informez-nous de votre maison et consultez votre estimation. Ensuite, vous acceptez votre accord en ligne ; la signature est facultative. La personne qui s'inscrit accepte pour chaque propriétaire, et chaque copropriétaire conserve sa part.

Get Your Home’s Quote →

Yes. Your owner portal shows the agreement for each home: its service, its fee and the date it is in force from, with the copy you accepted. Open it from the home in Calisto Home.

Moving Between Services

Change Your Service Whenever You Like

Oui, depuis Votre Service dans votre portail propriétaire. Un déménagement est un nouvel accord sur la même maison, accepté en ligne. Votre maison, ses réservations et son historique restent inchangés.

Calisto Home and the sign-up both show which services are offered where your home is. A service that is not offered there yet says so.

Canaux

Where Your Home Is Listed

Sur Calisto Host et Calisto List, votre logement reste sur vos propres comptes Airbnb, Booking.com et Vrbo, et notre équipe gère ces annonces pour vous en tant que co-hôte ou utilisateur extranet.

Rien ne bouge. Votre annonce conserve ses avis, son classement et toutes ses réservations, car elle reste sur votre propre compte. Vous la connectez à Calisto une fois, de votre côté, et nous la gérons à partir de là. Si vous changez de plan plus tard, l'annonce et sa connexion restent exactement comme elles sont.

Leaving Calisto Agency

Your Home Goes With You

Yes. From Your Service in Calisto Home, you can move your home to a business account of your own on Calisto, where you run it as your own business. Your home, its upcoming bookings and its history move with it, and your service with Calisto Agency ends.

A listing stays on the channel account that made it. Once your home has moved, the listings we made for it are closed, and you sell your home on your own listings.

Your Address

What We Offer Where You Are

Enter your home’s address to see everything Calisto offers there. Where a service is not offered yet, you can join its waiting list, and we write to you when it is.

Get Your Home’s Quote →