Knowledge Base
All articles
Answers for owners and guests, written by the team that runs Calisto Agency homes.
Owners
Where do you offer your services?
Leading vacation destinations around the globe. Your address shows what is offered at your home.
What if a service is not offered where my home is?
The address answer and Calisto Home say so, and you can join the waiting list.
How do I accept my agreement?
Online, after your home’s quote.
Can I read my agreement later?
Yes, in your owner portal, from the home in Calisto Home.
Can I change my service?
Yes, under your agreement, from Your Service in your owner portal.
Where is my home listed?
On your own channel accounts, which we run for you.
What happens to my existing listing and its reservations?
Nothing moves: it stays on your own account.
Can I leave Calisto Agency?
Yes. Your home, its bookings and its history go with you.
What happens to the listings when I leave?
A listing stays on the channel account that made it.
Payments & Statements
Support
How to submit a support ticket
Submit a support ticket from the Help menu. Include the app name, what happened, and screenshots if possible.
What to expect after submitting a ticket
Five stages: Received → Under Review → Assigned → Working on It → Resolved. Check status from Help → My Tickets.
How to use the Knowledge Base
Search or browse articles at pro.calistoco.com/support/kb. Suggest new topics if you cannot find what you need.